FAQs

These Frequently Asked Questions will answer regarding most of the queries regarding our company and products. You can contact us if your question is not covered below.

Who are we?

SHAKUNT IMPEX Pvt. Ltd. is a well-renowned brand from INDIA which is recognized in the international market for its Quality Products. We are the manufacturer, exporter, and supplier of Indian handcrafted types of furniture like Antique Carved furniture, vintage Industrial furniture, Aviator series furniture, and reclaimed wood furniture, Leather & Canvas Couch, Bone Inlay and Mother of pearl furniture.

What all we deal in?

Under one roof Shakunt, we manufacture all kinds of carved furniture, vintage industrial furniture, Leather Sofa & furniture, mango wood furniture and recycled wooden furniture and related decorative.

Where all we can we export?

We do export worldwide; we had delivered our products to European countries, Australia, USA, Russia, Middle East & still exploring the globe.

Where is our main office?

Our head office is located in Haryana and we have manufacturing units in the wood carving hub Saharanpur and the Vintage industrial furniture Hub Jodhpur. Our Warehouse is located in Jodhpur Rajasthan.

Do we have quality controllers?

We do two layer Quality inspection for every batch, every product goes through the various phase of inspection and under keen eyes of quality measures before packing and shipping.

How long it takes the product to be delivered?

It takes us minimum 50-60 days to deliver the order, depending on the quantity.

Do we have a catalogue?

We have various catalogs for each category in Pdf format. Our catalogs get updated from time to time with the addition of latest and trending products. Our Catalogs provides info like Product pictures, description, size, MOQ and the best FOB Price for our superior quality products.

When is the order confirmed?

Orders are confirmed as soon as the 50% advance of the total value of the order is received via T.T basis, Bank Transfer, DP basis or else if we confirm L/C at our bank if on L/C basis.

Do we offer samples?

Yes. We do provide samples of our products to our esteem clients. However, it is our policy to charge for samples and shipping of these items. Alternatively, you may provide an International courier account number for the purpose of sending samples (Shipping via your requested method.) If you request and receive samples and subsequently place an order in excess of $5,000 for more of the same products we will credit that order to the value of the samples (Product only) In effect, at that time the samples are Free of Charge.

How long does it take for the order?

Depending upon the order quantity, The 20’ or 40’ 40’HQ container load of the order needs 30-50 days for manufacturing, packing, loading and shipping on board the finished after confirmation of order.

Do you accept custom design order?

Yes, we do accept custom designed orders. We will be delighted if you are interested in placing an order for your custom product requirement.  Kindly send us the pictures and dimension and we will let you know the prices and lead time accordingly.

Can I customise products I see on your website?

Shakunt Products can be customised for a large batch order. A few products can be customised for smaller orders but may attract an additional cost. To get started, Kindly contact us with your requirements and your contact details one of our team members will get back to you really soon.

What is your standard packing?

Our Standard packing is done by wrapping product with stretch Wrap then second layer is of foam wrap followed by corrugated sheet roll and final layer is done with air bubble sheets for most of the products we manufacture and for smaller or handy products we use stretch wrap and corrugated boxes. We can also do packing as per the specification of our clients. In such cases, any additional cost such as special corrugated corners, cartons etc. are borne by the buyers.

What will be the Shipping Cost?

It totally depends on the final destination and size of the order and Container, The quoted FOB price includes all the expenses from manufacturing to Container on board. On request, we will provide you with a definitive shipping quote for your destination from our shipping tie-ups.

How will I know when my order is ready or shipped?

We will update you about the production with pictures and videos. We will inform you / your company via an E-mail or a call with required information.

How & when you will pay the balance if on T.T/Bank transfer Basis?

When production is completed and process for container stuffing begin, we will fax/e-mail the copy of shipping documents of the container, then you must pay the balance amount by T.T/Bank transfer. Once we receive the balance we will send you the original shipping documents.

How & when you pay the balance if on D.P. Basis?

Once the container is stuffed and we submit shipping documents at our bank for collection of Balance Payment, our bank presents the documents to your bank, and then you must pay Balance Amount to your bank.

Do you Offer a discount on bulk purchase?

Yes, we do offer Special prices on the bulk purchase.

What are your payment and terms conditions?

All purchases are 50% advance, 50% against Bill of Landing & LC at sight.

Will the batch of every individual finished product be identical?

Our products are crafted and finished by hands of our skilled artisans. Every unit will have a consistent appearance. Sometimes a little variance in Wood grain, texture and tones will vary from unit to unit due to the nature of the material and its hand finished processing. The look will be as close and presentable as in the images.

What is considered natural distress?

Natural cracks within the wood, knots, indentations and other superficial imperfections, all constitute natural distress. Our furniture is handcrafted there are elements of that process of construction (such as filled nail holes etc.) which are visible, upon close inspection. That blends in with the look of our furniture and adds to the rustic elegance and handicraft charm.

What is the commonly used timber in your furniture?

Commonly used timber for our furniture is Mango, Sheesham (popularly known as Indian Rosewood), Acacia, and seasoned Teak, Recycled/Reclaimed wood.

Is the furniture water-resistant?

Generally, no used timber is water-resistance. However, a few items can be used in an outdoor covered area.

Can your furniture be used outdoors?

Not unless specific in its description.

What are the basic care instructions for the furniture?

Galvanized steel/ iron: Mild stains can be removed by using common household cleansers having ammonia. Rinse thoroughly the galvanized product with soft water and dry completely.

Wood: Do not allow wood pieces to soak water.

Leather: Clean with a slightly damp rag. Moist it with Luke warm water and leather cleaners. Apply Leather softener or wax that helps to retain its texture and softness.

Dusting & cleaning: Products require a timely dusting to stay elegant. Be gentle with your products while dusting & cleaning use ultra-mild cleansers & soft clothes.

Is the metal treated for corrosion and rust?

Yes, the metal used in our furniture is treated for prevention of corrosion and rust. However, due to natural wear & tear, there is no guarantee towards rust and or corrosion.

Can colour/polish/finish for made to order products have variations as per our specifications?

Yes, we may need a minimum quantity order to meet this request.

Is your furniture DIY (do-it-yourself) or is it already assembled?

The majority of our products are pre-assembled. However, few furniture designs/collections may require assembly at site.

What is the warranty on your furniture?

SHAKUNT takes enormous pride in crafting eminent quality and durable furniture

Due to nature of timber used in all our products, there is no guarantee on any used /aged/recycled timber. Metal frameworks carry a 1-year structural warranty.

Expansion and Contraction is a normal characteristic of any timber and this would vary on external factors such as weather and humidity.

Colour variations / visual defects: All our products are handcrafted. Any irregularities are not classified as defects but add the uniqueness in the products. Almost all our products are made to look rustic, vintage or antique.

Corrosion and rust: Prevention against corrosion and rust will depend on individual usage, storage and care.

Rust, timber split, cracks, fading of stain/ polish/ colour and surface texture as well as any other wear and tear is a natural characteristic of industrial furniture, and under no circumstances will any of the above-mentioned elements be treated or accepted as a defect in material or workmanship.

Where are you located?

Our products are originated from two distinct hubs Rajasthan majorly from Jodhpur (Vintage Industrial Furniture Hub) and Uttar Pradesh majorly from Saharanpur (Antique Carved Furniture Hub); both are the world famous hub for their Art, Culture, Heritage, and Craftsmanship. If you intend to visit us please call at +911262273490 or email us at [email protected] to make an appointment with us.

Do you have a showroom?

Yes, although not open to the public, you may visit us by appointment only. If you are in Jodhpur or Saharanpur or intend to visit, please Contact us so we can arrange to show you our warehouse, factories, and showrooms.

What is your minimum order quantity requirement for specific bulk orders?

The minimum amount for make to order as per buyer’s specifications must be a minimum US $5000 or a 20’ container. Minimum quantity requirement per design varies from products. A handling fee may also be applicable if the buyer cannot meet minimum quantity per design & order is LCL then we charge USD $300/- to USD $350/- extra for forwarding.

What‘s the lead-time to make and deliver specific orders?

Manufacturing lead time is normally up to 30-60days.

Delivery: In Transit –time is an additional 30-45 Days.

Production and delivery time may vary with individual order & quantity.

What if I am interested in a product that I do not see on the site?

If you are interested in a product that you cannot find at http://www.shakuntimpex.com, please send us an email at [email protected] We will be in touch with you within one business day.

Will the batch of every individual finished product be identical?

Our products are crafted and finished by hands of our skilled artisans. Every unit will have a consistent appearance. Sometimes a little variance in Wood grain, texture and tone will vary from unit to unit due to the nature of the material and its hand finished processing. The look will be as close and presentable as in the images. The look will be similar, without being identical, which gives it that “one-of-a-kind” distinction as well.

When do you bring out new lines?

Our in-house design team is continuously studying trends, directions and demographics. Based on their research, customer’s feedback and forecasts new products are constantly being introduced and added to our established lines and products.

What are your strengths as a Vintage Industrial and Antique Carved furniture manufacturer?

The innovative Vintage Industrial and Antique Carved Furniture manufacturing company who have some outstanding designers & extremely skilled artisans. We believe that quality & time, truth & performance are of utmost consideration.

Team Shakunt is making efforts to translate vision into reality.

Do you offer swatches?

We offer Iron / Wooden / Fabric swatches for our furniture pieces. You can contact either through E-mail, or Call to receive the swatches considering the order or sample reference.

What percent of the furniture is handmade/handcrafted?

About 80% of each product is handmade/handcrafted. But this could differ for each individual design.

Is your timber recycled?

Yes, we are using recycled timber for our products & also use another type of woods.

Is your furniture antique OR antiques reproduction?

We mainly use Cast Iron, Brass, Copper and Galvanised metal sheets, Canvas, Leather, Recycled Canvas, Recycled Iron, and Recycle Clothes, Reclaimed Wood.

How many pieces per design do you stock?

This would vary as per Individual design. For latest design on ready stock availability, please contact us at [email protected]

Are the employees in your factory paid fair wages?

Yes. Also, child labour is strictly prohibited.

Any other questions we haven’t answered?

For queries we haven’t answered or not covered in FAQ , Kindly contact us via email or Phone. We take enormous joy to welcome your precious comments and suggestions.

Thank you for considering Shakunt for your requirements.

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